PDS Innovations, LLC or its successor, Patolus Operations, LLC DBA Wellfit
1410 Jet Stream Drive, Suite A-170
Henderson, Nevada 89052
With a copy to:
Wellfit Legal Department
Address: 17020 Red Hill Avenue, Irvine, CA 92614
(855) 493-5534 (Business Hours: 7:00 am to 7:00 pm Pacific Standard Time)
3. A Note About Children. We do not intentionally gather personal information from visitors who are under the age of 13. If a child under 13 submits personal information to the Company and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: firstname.lastname@example.org.
4. Types of Data We Collect. We collect personal information from Users, as described below.
(a) Information You Provide to Us.
(i) We collect and store the information you give to us when using our Services. We may collect personal information from you and your dependents, including those dependents under age eighteen (18), such as first and last name, e-mail, home address, zip code, phone number, date of birth, username and password when you create an account to log in to our Services (“Account”), as well as your payment information when you use our online bill pay, such as credit card type, credit card number, credit card expiration date and billing zip code (your “Bill Pay Information”). If you purchase a Plan membership or pay for dental services through our Services, we collect and store information about the transaction for your future transactions. This can include your payment information (including credit card, HSA, FSA or ACH information), purchase activity and contact details.
(ii) If you are a Member, the information you upload about yourself, including your name, age, and gender, as well as the type of payment method(s) you have associated with your Account will be saved to your profile (“Profile”).
(iii) To the extent necessary to provide the Services, a User’s payment method or information may be disclosed to a trusted partner, such as Vantiv, LLC, or Fifth Third Bank, or a successor thereof, or Visa, MasterCard, Discover or any other card organization or third party vendor (all of the foregoing, the “Third Party Vendors”).
In addition, we will collect each Member’s treatment code(s) associated with any procedure you inquire about or obtain from any Dental Provider via the Services. As a Member, you acknowledge and agree that you and your dependents will share certain PHI with the Company during the course of the Services. Your PHI may be used by a Dental Provider to create a Treatment Summary, by Company for the approval of the Treatment Summary via SMS to the phone number listed in your Account, and via e-mail notifications to the e-mail address listed in your Account. To the extent necessary to deal with a dispute, chargeback, compliance case or other issue with a Third Party Vendor, Company may be required to share a User’s PHI with such Third Party Vendor. In such event, only the minimum amount of PHI will be shared in order to resolve the dispute, chargeback, compliance case or other issue.
(iv) If you are a Dental Provider, we will collect the pricing information you make available via the Services regarding the costs of certain dental procedures (“Pricing Information”).
(v) If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
(vi) If you sign up for our newsletter we will collect your email address.
(vii) When you participate in any survey on our Services, we will collect your answers and add it to your profile.
(viii) If you participate in a sweepstakes, contest or other promotion on our Services, we may ask you for your e-mail address and/or home number (to notify you if you win or not). We may also ask for first and last name, and sometimes postal address to verify your identity. In some situations we may need additional information as a part of the entry process, such as a prize selection choice. These sweepstakes and contests are voluntary. We recommend that you read the rules for each sweepstakes and contest that you enter.
(ix) We also collect personal information at other points in our Services that state that personal information is being collected.
(b) Information Collected via Technology.
(ii) Mobile Services. We may also collect non-personal information from your mobile device if you have downloaded any of our Applications. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the Applications, and information about the type of device you use. In addition, in the event our Applications crash on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our Applications.
(iv) Pixel Tags. In addition, we may use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies that are used to track online movements of Web users. In contrast to Cookies, which are stored on a User’s computer hard drive, Pixel Tags are embedded invisibly in Web pages and emails. Pixel Tags also allow us to send e-mail messages in a format Users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our Users. We may use this information to reduce or eliminate messages sent to a user.
(c) Information Provided by Your Employer.
We will gather information from your Employer or Plan for purposes including determining Member eligibility, benefits plan determinations and dependent status. Such information may include personal information such as your first name, last name, date of birth, social security number, salary, place and location of employment, gender, contact information (phone number, physical address, e-mail address), PHI, Employer specific dates (hire, re-hire, termination) and occupation.
5. Use of Your Personal information
(a) General Use. In general, personal information you submit to us or provided by your Employer is used either to respond to requests that you make, or to aid us in serving you better. We will never sell your information. We may use your personal information to:
· facilitate the creation of and secure your Account on our network;
· identify you as a User in our system;
· provide improved administration of our Services;
· provide the Services you request;
· keep an internal record for our reporting and analysis purposes;
· run utilization and actuarial data analytics;
· protect the Employer, Plan, Dental Provider, Sub-Merchant and ourselves and other security purposes;
· contact you for market research purposes;
· target ads to you based on your online activity;
· improve the quality of experience when you interact with our Applications and Services, and other marketing purposes;
· send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
· send you e-mail notifications regarding Account activities, including approval of a treatment summary, payment status, and specialist referrals;
· send you SMS text notifications or phone calls regarding treatment or other Account activity;
· send you administrative e-mail notifications, such as security or support and maintenance advisories;
· send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of the Company; and
· respond to your inquiries related to employment opportunities or other requests.
(b) Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze request, usage and treatment utilization patterns so that we may enhance the content of our Services and improve Application navigation. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
(a) Profile Information. If you are a Member, the information in your Profile will be accessible by your Employer or Plan as well as any Dental Provider with whom your Employer has approved to take part in your dental plan. In addition, the treatment code (the numerical number) associated with any dental treatment you inquire about or obtain from any Dental Provider will be accessible to such Dental Provider, your Employer and/or your Plan.
(b) Pricing Information. As an essential element of the Services, Pricing Information is by design available to the applicable Employer, Plan and Member associated with any Dental Provider’s Account.
(c) Third Party Service Providers. We may share certain aspects of your personal information with third party service providers to: provide you with the Services that we offer you; fulfill your order or subscription for any products, services or other goods; conduct quality assurance testing; facilitate creation of accounts; provide technical support; and/or to provide other services to the Company.
7. Your Choices Regarding Your Information. You have several choices regarding use of information on our Services:
(b) SMS or Phone Call Communications. We may use the phone number in your Account to send you SMS text communications or phone calls. Such communications may involve treatment authorization, dispute or case grievances and resolution processes, or other administrative or transactional uses. You may indicate a preference to stop receiving such communications through your User settings in your Account. You acknowledge that refusal to communicate via SMS or phone may impact your use of the Services, but is not a requirement for the use of the Services. Despite any opt-out, we may call you in the event of any disputes or any compliance or chargeback issues with any Payment Parties, or as needed for administrative purposes.
(c) Changing or Deleting Your Personal Information. You may change any of your personal information in your Account by editing your settings within your Account or by sending an email to us at the address listed above. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives or backups. We may also retain your information for fraud prevention or similar purposes.
(d) Applications. You can stop all collection of information by an Application that is a mobile application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
(e) Do Not Track Signals. Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.
8. Security. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.